Terms of Service

Passvero is provided by Živić-elektro j.d.o.o., 204. vukovarske brigade 39, 32000 Vukovar, Croatia, OIB 90344764519; Croatian court register number (MBS) 030125449, Commercial Court in Osijek (Trgovački sud u Osijeku). contact@passvero.eu. The service is intended for business users. Visiting the site or requesting access does not itself accept a paid offer.

Passvero supports preparing, managing and publishing product data, translations, manufacturer details, images and PDFs, versioning DPP content and generating/downloading QR codes. Drafts and draft changes are not public until published. A QR code is a link, not confirmation of accuracy or official regulatory status.

Requests are followed by approval, activation and email verification. You must be authorised to act for your organisation and protect credentials. Organisation and platform permissions are assigned separately. Report suspected unauthorised access to contact@passvero.eu.

Unlawful or malicious content, infringement of others’ rights, unauthorised access and disruption are prohibited. Do not enter unnecessary personal data or content you are not authorised to process. Do not bypass permissions, quotas or security checks.

Report suspected illegal content to contact@passvero.eu with the exact link or identifier, reasons and a reply contact. Do not send unnecessary personal data. Restrictions should be proportionate; an affected user may request reasons and human review at the same contact, subject to legal restrictions and protection of the procedure.

The organisation is responsible for content accuracy, completeness, legality, rights and publication decisions, including personal data in documents and contacts. Published versions are separate from draft changes. Uploading is not publication; public delivery requires appropriate settings and security checks. Others may keep earlier public copies.

You retain rights to your content and allow processing, storage and display only as needed for the service and lawful instructions. You do not acquire ownership of Passvero software, design or branding. Personal-data roles and processing are additionally governed by the applicable processing agreement.

The service uses external hosting, file, email, backup and security providers. Their outages can affect availability. Activation, verification, security and business messages form part of the relevant process, not a marketing newsletter. Processing details are described in the Privacy Policy.

One trial per organisation runs for six calendar months from successful activation: three products created in total, 100 MiB storage and five PDF attachments per version. Archiving does not restore a trial slot.

Paid access follows a request, offer, acceptance, bank transfer and separate activation confirmation. Standard periods are 3 or 12 calendar months; offers are valid for 30 calendar days from issue. Prices are in EUR excluding VAT for the whole stated period. Tax treatment, total amount and quotas are set by the individual offer. Invoices are issued separately; there is no automatic charging or renewal. Later price lists do not change an accepted offer.

Customers in Croatia receive an e-invoice through MER, Elektronički računi d.o.o. Customers outside Croatia receive a PDF invoice by email at the address provided in their billing details.

Passvero is not legal advice, official certification or a guarantee of regulatory compliance. Users verify requirements for their products. PDF checks do not guarantee safety, authenticity or legal validity; displaying a QR code or GTIN does not confirm GS1 registration.

Maintenance, security interventions and failures may interrupt the service. Without a separate agreement, we do not promise a particular SLA or error-free operation. Backups do not replace available user exports. Mandatory legal rights and responsibilities are preserved; liability is assessed under applicable law and the individual contract.

These terms do not exclude or limit in advance liability for intentional misconduct or gross negligence, or other rights or liabilities that applicable law does not permit to be limited. Statutory remedies for non-performance, termination, refunds or damages remain available where their conditions are met.

Expiry limits product editing and new publication. Permitted private viewing, available exports and billing-data changes depend on permissions. Paid packages provide six further calendar months of public availability for voluntary publications; trials have no additional period. The private product-data retention policy is 12 months after a paid package and 3 after a trial, without promising automatic deletion.

Mandatory or unresolved regulatory cases require separate review and arrangements, without presuming legal obligations end or unlimited free hosting is available. Contact us for closure and available exports. CSV is not a full history/file export. Ending access does not erase all records. Abuse or serious risk may require restrictions, subject to applicable obligations.

References to available exports do not limit mandatory rights of data access, switching providers or portability where applicable. The scope and secure handover method depend on the type of request and applicable rules.

The accepted offer, individually agreed terms and mandatory law apply. These terms do not exclude rights that cannot legally be limited. Disputes and jurisdiction are determined under applicable rules and the relevant contract.

For contractual enquiries, renewal, package changes, termination or available exports: contact@passvero.eu. Renewal and package changes require appropriate confirmation. A downgrade does not automatically delete content to meet lower quotas; there is no automatic entitlement to a refund, credit or extension.

We publish the date of a new version. Changes to an existing contractual relationship follow the appropriate notice and acceptance process; changing the public page alone does not overwrite an already accepted offer.